Work at Capitec as a Call Centre Agent

Work at Capitec as a Call Centre Agent

An opportunity to Work at Capitec as a Call Centre Agent

Closing date: Not Specified

Work at Capitec as a Call Centre Agent

Capitec Bank is hiring and invites suitable candidates to apply for the Call Centre Agent positions.

Purpose Statement

  • To provide telephonic support as well as chat support via Glia to clients across the Business Bank product range timeously and efficiently, ensuring adherence to policies, processes and procedures.

Experience

Minimum:

  • 1yr+ service call centre experience
  • How to share and/or impart information clearly and succinctly – strong enunciation and pronunciation
  • Client service principles and practices

Ideal:

  • Banking environment experience 
  • Conflict management know-how
  • Basic technology know–how and understanding
  • Telephonic and online communication tools and methods

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

  • FAIS accredited as Key Individual and approved by FSCA

Knowledge

Minimum:

  • 1yr+ service call centre experience
  • How to share and/or impart information clearly and succinctly – strong enunciation and pronunciation
  • Client service principles and practices

Ideal:

  • Banking environment experience 
  • Conflict management know-how
  • Basic technology know–how and understanding
  • Telephonic and online communication tools and methods

Skills

  • Communications Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Interpersonal & Relationship management Skills
  • Attention to Detail
  • Analytical Skills

Conditions of Employment

  • Clear criminal and credit record
  • Willing to work regular shifts or weekends or rotational standbys

How to apply

CLICK HERE TO APPLY

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

About Capitec

From one banking solution to innovative digital and paperless banking, everything we do is to make your life easier and empower you to take control of your money, so you can live better.

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