Homechoice is recruiting for 24 Hour Flexi Sales Associate x35 posts

Homechoice is recruiting for 24 Hour Flexi Sales Associate x35 posts

Homechoice is recruiting for 24 Hour Flexi Sales Associate x35 posts Are you driven by a passion for retail and exceptional customer service? Do you thrive in an ever-changing environment where each day brings new challenges and opportunities? If so, Homechoice invites you to apply for the role of a 24-Hour Flexi Sales Associate in Wynberg, Southern Suburbs, Cape Town. This position is ideal for individuals who excel at engaging with customers, showcasing products, and meeting sales targets. Let’s explore the details of this thrilling opportunity.

• Salary: Market Related
• Closing Date: Not Given
• Location: Southern Suburbs (Cape)
• Duration: 6 Months Contract

Homechoice stands as a premier retail company celebrated for its extensive range of homewares, including bedding, appliances, and furniture. Renowned for its commitment to customer satisfaction and superior products, Homechoice provides a fulfilling work environment for those passionate about retail and delivering outstanding customer service.

As a 24-Hour Flexi Sales Associate, your main goal will be to transform showroom visitors into satisfied customers through effective product demonstrations and top-notch service. This role involves meeting sales targets, capturing orders, managing documentation, and ensuring smooth administrative processes. Let’s delve into the specifics of what you’ll be doing.

Key Responsibilities

Elevating Customer Interaction

One of the most rewarding aspects of this role is the ability to elevate customer interactions. You will play a vital role in providing a positive sales and service experience. By engaging with customers, understanding their needs, and effectively demonstrating products, you’ll help them make well-informed purchasing decisions. Your objective is to create a memorable shopping experience that encourages repeat visits.

Managing the Customer Journey

From the moment a customer steps into the showroom to the completion of their purchase, you will be responsible for overseeing their journey. This includes account opening, order processing, and addressing customer inquiries promptly. Your attention to detail and efficient handling of customer transactions will contribute to a seamless shopping experience.

In-Depth Product Knowledge and Pricing Management

In retail, knowledge is power. You’ll be expected to maintain comprehensive knowledge of the products offered, including their features, benefits, and pricing. By staying updated with the latest catalogues and offers, you can provide accurate information to customers and assist them in choosing products that best meet their needs.

Delivering Exceptional Customer Experience

Exceptional customer service is the cornerstone of this role. You’ll be the face of Homechoice, embodying the brand’s values and commitment to quality. Whether assisting with product selections, answering questions, or resolving issues, your goal will be to ensure every customer leaves the showroom satisfied and smiling.

Upholding Quality Standards

Maintaining high-quality standards is crucial in this role. From presenting products to processing orders accurately, you’ll ensure every aspect of your work aligns with Homechoice’s standards. Attention to detail and a commitment to excellence will distinguish you as a top-performing sales associate.

Maintaining Showroom Housekeeping

A clean and well-organized showroom creates a welcoming environment for customers. Part of your responsibilities will include general housekeeping tasks to ensure the showroom remains tidy and presentable. This contributes to a positive shopping experience and reflects the high standards of Homechoice.

Gathering and Providing Feedback

Continuous improvement is a key factor in Homechoice’s success. By collecting customer feedback and sharing insights with the management team, you’ll help identify areas for enhancement. Your input will be invaluable in improving products, services, and overall customer satisfaction.

Efficient Stock Management

Effective stock management is essential in a retail setting. You’ll be responsible for monitoring stock levels, ensuring popular items are always available, and managing inventory efficiently. This involves coordinating with the stockroom team and utilizing your organizational skills to maintain smooth operations. 

Handling Administration and Reporting

In addition to sales activities, you’ll manage various administrative tasks and reporting duties. This includes processing orders, managing documentation, and maintaining accurate records. Your ability to stay organized and handle multiple tasks will be critical in ensuring smooth operations.

Requirements for the Role

Educational Background

A minimum of Grade 12/Matric is required for this position. This educational foundation provides the necessary skills to understand product details, handle transactions, and engage effectively with customers.

Retail Experience

At least one year of retail experience is required. Experience in the homewares retail industry would be advantageous but is not mandatory. The ability to work shifts, weekends, and public holidays is also essential to meet the demands of this role.

Key Attributes

• Energetic and Positive Attitude: Enthusiasm and a positive outlook will help you engage with customers and create a welcoming atmosphere.
• Persuasive Skills: Your ability to persuade and convince customers will be key to achieving sales targets.
• Independent and Team Player: You should be able to work independently while also being a collaborative team member.
• Excellent Communication Skills: Clear and effective communication is essential for engaging with customers and handling queries.
• Analytical Ability and Attention to Detail: Your analytical skills and attention to detail will ensure accurate order processing and stock management.
• Resilience and Adaptability: The retail environment can be demanding, so resilience and the ability to adapt to change are important traits.

Core Behaviors We Value

Customer Focus

• Wow My Customers: Always strive to exceed customer expectations and create memorable experiences.
• Walk in My Customers’ Shoes: Show empathy and understanding towards customers’ needs and preferences.

Reliability and Ownership

• Deliver on My Promises: Be reliable and consistent in delivering what you promise.
• Treat the Business as My Own: Take ownership of your role and responsibilities, acting in the best interest of the company.

Curiosity and Creativity

• Be Curious, Creative & Explore Opportunities: Continuously seek new ways to improve and innovate in your role.

Timeliness and Teamwork

• Do It Right & at the Right Time: Ensure tasks are completed accurately and promptly.
• Play as a Team: Collaborate with colleagues and contribute to a positive team environment.

Helpfulness and Inclusivity

• Be Helpful: Always be willing to assist customers and colleagues.
• Be Inclusive: Foster an inclusive environment where everyone feels valued and respected.

Finding the Fun

• Find the Fun: Enjoy your work and find joy in delivering great customer experiences.

Why Join Homechoice?

Homechoice offers a dynamic and rewarding environment where customer satisfaction is the top priority. You’ll have the chance to engage with customers, showcase quality products, and contribute to the success of a leading retail brand. If you meet the requirements and are passionate about delivering exceptional customer service, this position could be the perfect fit for you.

The 24-Hour Flexi Sales Associate role at Homechoice in Wynberg, Southern Suburbs, Cape Town, presents a unique opportunity to be part of a vibrant retail team. With responsibilities ranging from customer interaction and product knowledge to stock management and administration, this role promises a diverse and fulfilling work experience. If you’re enthusiastic about retail, customer service, and making a positive impact, we encourage you to apply and become a valued member of the Homechoice family.

Click Here to Apply

About Homechoice

About us. homechoice is a leading South African homeware retailer. For over 35 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.