University of KwaZulu-Natal x10 Call Center Agents

University of KwaZulu-Natal x10 Call Center Agents

Are you a current UKZN student with a passion for helping others? Do you have a strong academic background and excellent communication skills? If so, we invite you to apply for an exciting opportunity as a Call Center Agent at the University of KwaZulu-Natal.

• Closing Date: September 18, 2024
• Location: Glenwood, Durban

As a Call Center Agent, you will play a vital role in assisting students, staff, and the public with their inquiries about university processes, programs, and more. You will be the friendly voice on the other end of the line, providing accurate information and guidance to callers.

Key Responsibilities:

• Assist callers with information on entrance requirements, programs offered, and application statuses.
• Guide applicants through the online acceptance process.
• Refer complex inquiries to relevant departments such as College Offices or Student Fees.
• Maintain a high level of professionalism and customer service.
• Contribute to a positive and supportive team environment.

Qualifications and Skills:

• Must be a current Final Year or Postgraduate UKZN student in good academic standing.
• Strong knowledge of university processes and structures.
• Excellent telephone etiquette and communication skills.
• Effective problem-solving and analytical skills.
• Proficiency in MS Office suite and MS Teams.
• Prior call center experience is preferred but not required.

Company Culture and Values:

At UKZN, we are committed to creating a welcoming and inclusive environment where everyone feels valued and respected. We foster a culture of collaboration, innovation, and continuous learning. Our mission is to be the premier university of African scholarship, and we believe that our employees are key to achieving this goal. University of KwaZulu-Natal x10 Call Center Agents

Benefits and Perks:

• Gain valuable work experience in a dynamic and supportive environment.
• Develop your communication, problem-solving, and customer service skills.
• Enhance your understanding of university processes and procedures.
• Contribute to the success of the university and its students.
• Market-related remuneration.

How to Apply?

If you meet the minimum requirements and are eager to embark on a rewarding career in education, we encourage you to apply! Please submit your CV and a cover letter highlighting your qualifications and interest in the position.

Click Here to Apply