Tracker Connect Call Centre Learnership For Unemployed x25
Location: Gauteng, South Africa
Closing Date: 08 May 2024
About Tracker Connect
Since 1996, Tracker has used data to understand people and their needs, in order to develop
technology and services that help them look after their families, homes, cars and businesses.
The company has done this in different ways, like providing personal safety services, recovering stolen
vehicles, offering insurance and optimising fleet logistics.
Key Responsibilities
Tracker Connect is offering the opportunity of a lifetime to 25 of South Africa’s young people with great
potential, through a Call Centre Learnership NQF Level 4 which will be based at Tracker Head Office in
Johannesburg. The purpose of the Learnership is to capacitate young unemployed youth with call
centre skills, experience and knowledge required to deliver excellent customer service.
Job description
This learning intervention is a full qualification which consists of structured unit standard-based
learning combined with practical/workplace experience which totals to 132 credits. After having gone
through the qualification the young people will be equipped with the following competencies:
Competencies:
· Becoming a one- stop call resolution employee.
· Capturing and updating of information
· Ensure that Customer Service standards are maintained in highly pressurised
environment.
· Ability to market and sell products.
· Proactively Upselling and cross selling different products.
· Knowledge on how to view invoices, adjustments, advance payments, credit notes
and payment allocations.
· Handling of electronic communication
· Assistance with data- integrity campaigns
· Contracting and scheduling and understanding of Tracker systems.
Requirements
Minimum requirements
· Be a South African Citizen in possession of a valid SA ID
· Ages between 18 and 35 with no Criminal Record
· Matric with a D / level 4 symbol pass in English language.
· Currently be unemployed and not studying fulltime.
· A passion for customer service and a professional attitude at all times
· The ability to communicate clearly and professionally with clients
· Excellent interpersonal skills
· Detail orientation
· Desire and potential to learn
· The ability to cope with a constant changing and pressurised environment.
· The ability to work in an environment where multi skilling is required
· Basic computer skills
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