SASSA Appeal Process for SRD R350 Grant

SASSA Appeal Process for SRD R350 Grant
SASSA Appeal Process for SRD R350 Grant

Introduction: SASSA Appeal Process for SRD R350 Grant

SASSA Appeal Process for SRD R350 Grant :The South African Social Security Agency (SASSA) plays an important role in providing short-term financial assistance through the Social Relief of Distress (SRD) Grant, specifically the SRD R350 Grant. If your application has been declined, then you must need to understand the appeal process in order to have your grant application approved.

In this article, we are going to explain the eligibility criteria of the SRD grant, the reasons for rejection and the step by step process to appeal your SRD grant.

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Eligibility Criteria for SRD R350 Grant:

SASSA Grants 2024:
SASSA Grants 2024

1. Citizenship: To be eligible for the SRD grant, the candidate must be a South African citizen, permanent resident, refugee, or holder of a special permit.

2. Residence: Applicants must reside within South Africa.

3. Age: The age of applicants must fall between 18 and 60 years.

4. UIF Payments: Individuals receiving Unemployment Insurance Fund (UIF) payments are not eligible for the SRD R350 grant.

5. Authentic Information: Applicants must provide complete and accurate information, including a 13-digit ID card number, mobile number, and bank details.

6. Lack of Support: Eligible applicants must be unable to support themselves and their family members, with no other source of income.

7. Insufficient Funds: If the applicant earns more than R585 per month, the application will be declined.

8. DHA Record: Applicants must not be registered as deceased in the Department of Home Affairs (DHA) database.

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Appeal Process Overview:

If your SRD R350 grant application is rejected, you have the right to appeal the decision within 30 days but not later than 90 days after the decline. The appeal process is managed by the Independent Tribunal for Social Assistance Appeals (ITSAA). Here’s a detailed guide:

1. Verify Information:

First of all, login to the SASSA web portal to make sure all your details are correct. If there is something wrong, then update that incorrect information.

2. Lodge an Appeal Online:

  •  Access the SASSA SRD Appeal website.
  • Provide your 13-digit ID number and registered mobile number.
  • Verify using the PIN sent to your mobile.
  • Select the month for appeal.
  • Attach necessary documents proving eligibility.
  • Submit the appeal.

3. Wait for ITSAA Decision:

ITSAA takes 60 to 90 days to make a decision. If successful, SASSA will overturn the grant rejection, and you’ll receive SRD grant payments.

4. Check Appeal Status:

To check the status of your appeal, you have several options. You can either utilize the online portal or get in touch with the SASSA helpline at 0800 60 10 11. Apart from it, you can also visit your nearest SASSA office in person or can directly send an email to

 For a more convenient and quick SASSA status check during this process, you can use the “SASSA status check” tool available on the SGSC website. It provides a user-friendly interface to track the status of your SRD R350 Grant application online.

Common Declination Reasons of Your SASSA Appeal:

If your appeal is declined, you may receive one of the following messages:

Identity Verification Failed: The personal information provided doesn’t match the information maintained by the Department of Home Affairs.

Existing SASSA Grant: The applicant was already receiving a different social grant during the reconsideration period, making them ineligible for the SRD Grant.

NSFAS Registered: The applicant was receiving funds from the National Student Financial Aid Scheme (NSFAS) during the reconsideration period, suggesting another source of financial support.

UIF Registered: The applicant received Unemployment Insurance Fund (UIF) payments during the reconsidered period, indicating another source of financial assistance.

Gov Payroll Registered: The applicant was employed in a government institution during the reconsideration period, meaning they have a job and income.

Age Outside Range (>60 or <18): The applicant is either over 60 years or under 18 years of age during the reconsideration period, making them ineligible due to age restrictions.

Deceased Record on DHA: The DHA database shows that the applicant is registered as deceased during the reconsideration period.

Alternative Income Source Identified: The applicant had a balance of R595 or more deposited into their bank account during the reconsideration period, indicating an alternative source of income exceeding the grant’s eligibility threshold.

Conclusion: SASSA Appeal Process for SRD R350 Grant

So, understanding how to appeal for the SASSA SRD R350 Grant is important if your SRD grant is rejected. By knowing the criteria, the steps to appeal, and why appeals may be rejected will help you to increase the chances of approval. Please make sure to check your appeal status regularly to keep yourself updated about the appeal decision. If you face any issue in the appeal process, you should contact SASSA directly by reaching them via their helpline or visiting your local SASSA office.


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