SACAA: Call Centre Traineeships

SACAA: Call Centre Traineeships for the year 2024

SACAA: Call Centre Traineeships The South African Civil Aviation Authority (SACAA) is currently offering exciting opportunities for individuals interested in kickstarting their careers in the aviation industry through its Call Centre Traineeships. With vacancies available for enthusiastic candidates, SACAA aims to nurture talent and provide invaluable experience in customer service within a dynamic aviation environment. These traineeships offer a unique pathway for individuals to develop essential skills in communication, problem-solving, and teamwork while handling inquiries and providing assistance to callers. By joining SACAA’s call centre team, trainees have the chance to gain firsthand knowledge of aviation regulations and procedures while delivering exceptional service to stakeholders. This initiative underscores SACAA’s commitment to fostering talent and excellence within the aviation sector, ensuring a competent workforce capable of upholding safety standards and enhancing the passenger experience.

• Closing Date: 01 June 2024
• Location: Midrand, Gauteng

Overall, Purpose of the Job

To provide an end-to-end customer service to the SACAA clients. 
To improve the customer experience and customer satisfaction index.

Contact Centre

• Answer phones to respond to all inquiries made by SACAA clients. Must be able to handle 50- 70 incoming calls per day.
• Track all customer inquiries in the approved systems until queries are resolved. 
• Ensure that all customer queries are addressed as per agreed Service Level Agreement (SLA). 
• Liaison with clients to identify any information and service requirements – Provide first line information.
• Professionally respond to requests from both external and internal customers.
• Evaluate customer satisfaction through approved tools and systems.

Quality Control

• Record all queries and comply with all procedures which relate to the contact centre.  
• Adhere to the approved quality assurance measurements.
• Adhere to the approved SLA’s

Customer Satisfaction

• Project and maintain a satisfactory image when dealing with clients. 
• Ensure that all customer queries are addressed as per agreed SLA’s and that they are logged on the approved CRM system.
• Sent customer survey after every interaction 

Administration

• Keep accurate records of discussions or correspondence with customers
• Communicate and coordinate with internal departments 
• Analyse statistics or other data as required by management

Requirements

• Grade 12 and post Matric certificate in Business Studies; Consumer Studies; Management Studies; Marketing or equivalent qualification

Ideal Qualification:

• National Diploma Business Studies; Consumer Studies; Management Studies; Marketing or equivalent qualification

Experience:

• 1 year/s Call Centre/Client Service experience

How to Apply?

Click Here to Apply