Old Mutual: Trainee Call Centre Agent (Fixed Term)

Old Mutual: Trainee Call Centre Agent

Old Mutual is recruiting for the position of Trainee Call Centre Agent (Fixed Term).

Closing date: 10 April 2024

Location: South Africa

Old Mutual: Trainee Call Centre Agent (Fixed Term)

Job Description Summary

This role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards, under direct supervision.  The incumbent is individually accountable for achieving results through their own efforts with support and coaching.

Duties and Responsibilities

  • Deals with client queries via telephone in adherence with Call Centre standards under supervision.
  • Escalate complex queries to more senior agents.
  • Takes inbound calls and shares relevant information with assistance and on the job coaching.
  • Finalises calls at point of contact where possible.
  • Learner to Moderate level of technical knowledge.
  • Limited multi skilling across product and process relevant to the business area.

Education: Matriculation Certificate (Matric) (Required)

How to apply

Apply online

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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