Old Mutual Call Centre Trainee Programme
Deadline: 09 September 2024
Location: Cape Town, South Africa
Old Mutual Call Centre Trainee
This role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards, under direct supervision. The incumbent is individually accountable for achieving results through their own efforts with support and coaching.
- Deals with client queries via telephone in adherence with Call Centre standards under supervision.
- Escalate complex queries to more senior agents.
- Takes inbound calls and shares relevant information with assistance and on the job coaching.
- Finalises calls at point of contact where possible.
- Learner to Moderate level of technical knowledge.
- Limited multi skilling across product and process relevant to the business area.
Hours of Work
- Mondays to Thursdays: 16h00 – 19h30
- Fridays: from 15h00
- Saturdays: 09h00 – 13h00
Skills
- Customer Service, Inbound Calls, Outbound Calls
Education
- Matriculation Certificate (Matric) (Required)
How to apply
To apply, visit Old Mutual recruitment portal
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
About Old Mutual
Old Mutual was established in Cape Town in 1845 as South Africa’s first mutual life assurance society. Our purpose is to help our customers thrive by enabling them to achieve their lifetime financial goals, while investing their funds in ways that will create a positive future for them, their families, their communities and broader society. In this way, we significantly contribute to improving the lives of our customers and their communities while ensuring a sustainable future for our business.
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