Nedbank ATM Assistants

Nedbank ATM Assistants

Nedbank, a leading financial institution in South Africa, is continuously expanding its commitment to delivering exceptional banking services. One of the critical roles within this framework is that of the ATM Assistant/ATM Custodian. This position is instrumental in ensuring that Automated Teller Machines (ATMs) are functional, available, and optimized for customer satisfaction.

• Job Req: 135589
• Closing Date: 30 August 2024
• Location: East London
• Talent Acquisition Consultant: Poppy Mlotshwa 

The primary objective of the ATM Assistant/ATM Custodian is to ensure that all ATMs under their jurisdiction are operational. The role demands proactive monitoring and maintaining of ATM availability within the guidelines established by Service Level Agreements (SLAs). This position aims to meet customer service objectives by delivering efficient, reliable, and high-quality banking services.

In today’s fast-paced world, ATMs serve as crucial touchpoints for banking customers, allowing them to access funds and conduct various transactions 24/7. As a Nedbank ATM Custodian, you will be at the forefront of ensuring these services run smoothly, reflecting the bank’s vision of providing world-class banking solutions.

Core Responsibilities of the ATM Assistant/ATM Custodian

1. ATM Availability and Service Delivery: The ATM Assistant is responsible for managing service delivery by providing first-line and after-hours support on a seven-day standby schedule. This ensures that ATM availability is maintained according to SLAs, improving overall customer experience.
2. Cash Replenishment and Maintenance: Maintaining the availability of cash and stationery is crucial. The custodian ensures that ATMs are well-stocked and attends to malfunctioning devices as per the agreed service levels.
3. Building Relationships: The ATM Custodian plays a vital role in building internal relationships by participating in knowledge-sharing sessions with stakeholders. Additionally, fostering strong relationships with vendors and suppliers ensures adherence to SLAs and internal procedures.
4. ATM Balancing and Audits: Daily balancing of ATM cash is essential to ensure accuracy and mitigate risks. The custodian also ensures that monthly audits are completed according to Nedbank’s compliance requirements, further enhancing operational efficiency.
5. Technical Issue Resolution: In cases where ATMs face technical difficulties, the ATM Custodian ensures timely resolution by logging maintenance calls with the relevant vendors. Adhering to a one-hour response time for out-of-service ATMs is a key responsibility.
6. Governance and Risk Management: Compliance with governance, legislative, and audit requirements is a cornerstone of the role. Any deviations from standard operations are reported to management, ensuring that ATM services adhere to Nedbank’s stringent governance protocols.

Essential Qualifications and Experience

To qualify for the Nedbank ATM Assistant/ATM Custodian role, candidates must have completed Matric/Grade 12/National Senior Certificate. Additionally, a minimum of one year’s experience in handling bulk cash in a retail or banking environment is essential. This experience provides candidates with the necessary skills and knowledge to excel in maintaining 

Technical and Professional Knowledge Requirements

To thrive in this role, candidates need a comprehensive understanding of various technical and professional aspects related to the banking industry. This includes:

• Administrative Procedures and Systems: The ability to manage administrative tasks efficiently is crucial for ensuring smooth ATM operations.
• Banking Knowledge: A strong foundation in banking procedures, business principles, and terms is essential for effective communication and execution of responsibilities.
• Governance, Risk, and Controls: The ATM Custodian must be well-versed in governance and risk management practices, ensuring compliance with the bank’s standards.

Behavioral Competencies for Success

The role demands specific behavioral competencies to manage the day-to-day responsibilities effectively. These competencies include:

• Communication: Clear and effective communication with stakeholders, vendors, and internal teams is essential.
• Energy: The role requires a proactive approach, with the custodian being ready to address issues as they arise.
• Safety Focus: Ensuring the security and safety of cash, equipment, and systems is a key focus area.
• Stress Tolerance: The ability to manage stress effectively in a high-pressure environment is critical for success in this role.
• Quality Orientation: A commitment to delivering high-quality service by adhering to SLAs and maintaining ATM availability is crucial.

Career Growth and Development at Nedbank

At Nedbank, continuous learning and development are integral to personal growth and career advancement. The ATM Assistant/ATM Custodian is encouraged to enhance their capabilities through training, feedback from managers, and participation in knowledge-sharing sessions. By staying updated on industry developments and identifying opportunities for career progression, custodians contribute to both their personal success and the overall success of Nedbank.

Embracing the Nedbank Vision

Nedbank is a forward-thinking financial institution that values its employees and stakeholders. As an ATM Assistant/ATM Custodian, you will be expected to understand and embrace the bank’s vision and values, ensuring that every interaction reflects these principles. Participation in corporate social responsibility initiatives further supports Nedbank’s commitment to positive societal impact. Nedbank ATM Assistants August 2024

Application Process

Candidates interested in the Nedbank ATM Assistant/ATM Custodian position in East London should act promptly, as the closing date for applications is 30 August 2024. Interested applicants can reference job req 135589 when submitting their applications. For additional information or queries, candidates can reach out to the Talent Acquisition Consultant, Poppy Mlotshwa.

How To Apply

Click Here to Apply

About Nedbank

Nedbank Group

Nedbank Group is incorporated in the Republic of South Africa and our registration number is 1966/010630/06. Our ordinary shares have been listed on JSE Limited (the JSE) since 1969 under the share code: NED, on the Namibian Stock Exchange since 2007 under the share code: NBK as well as on A2X markets (A2X) since 2022 under the share code: NED. Our ISIN is ZAE000004875.

We offer the following solutions through our frontline clusters, Nedbank Corporate and Investment Banking, Nedbank Retail and Business Banking, Nedbank Wealth and Nedbank Africa Regions:    

• A wide range of wholesale and retail banking services.
• A growing insurance, asset management and wealth management offering.

Our presence 

• Nedbank Group’s primary market is South Africa, however, we are continuing to expand into the rest of Africa.
• Outside South Africa we operate in five countries in Southern African Development Community (SADC), through subsidiaries and banks in Lesotho, Mozambique, Namibia, eSwatini (Swaziland) and Zimbabwe.
• In Central and West Africa we have a strategic alliance with Ecobank Transnational Incorporated (ETI) and we have representative offices in Angola and Kenya.
• Outside Africa we have a presence in key global financial centres to provide international financial services for Africa-based multinational and high-net-worth clients, in Guernsey, Isle of Man, Jersey and London, and we have a representative office in Dubai.