Mr Price Jobs

Collections Agent (ACS) Mr Price Money

Durban, Kwazulu Natal, South Africa (On-site)

Job Description

The Call Centre Collections Agent contacts arrear account customers to collect on their overdue instalments for all our lending products which minimize bad debt write-offs.      

Responsibilities

• Negotiate payment arrangements in accordance with set standards
• Accurately updating customers’ information
• Establishing a rapport with customers and rehabilitating customers through excellent customer service standards
• Ensuring all quality of work is in line with Service Level Agreements.               

What’s in it for you….

• Uncapped incentive when your targets are achieved
• Learning and Development, and Career Growth opportunities within the Mr Price Group
• All associates are entitled to up to a discount on merchandise at all Mr Price Group stores including Mr Price, Mr Price Home, Mr Price Sport, Sheet Street, and at Miladys.
• Built on the foundation of partnership, the Mr Price Group share scheme provides its associates with the unique opportunity to become a part-owner in the success of the company after 1 year’s permanent service. Our hope is that all associates will hold shares in the company and will use the long-term growth of those shares to build financial security.

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Qualifications

• Grade 12
• 6-12 months experience in Debt Collection (preferably within a Call Centre environment)
• An understanding of the life cycle of an account, the collection process and the systems that drive these processes
• You are competent in the use of MS Office.
• Good telephone etiquette, customer service orientated, pay high attention to detail and are a team player

Apply now :Collections Agent (ACS) Mr Price Money

Telesales Agent (Mobile) – Mr Price Money

Durban, Kwazulu Natal, South Africa

Trending

Job Description

Are you a persuasive communicator with a passion for technology? Ready to make an impact and grow your career with us? Apply now and be part of a team that values innovation and customer satisfaction!

As a Telesales Agent at mr price money, you’ll have the exciting opportunity to connect with our existing customers and introduce them to our latest telco products.  

Using dynamic campaign scripts, you’ll drive sales and help our customers stay connected.

Responsibilities

Direct Sales:

• Contact prospective customers to present information and explain available products.
• Deliver prepared sales talks, reading from a script that describes products, in order to persuade potential customers to purchase a product. Explain products and prices, and answer questions from customers. Ensure FAIS, FICA and POPIA standards are adhered to when dealing with customer calls and correspondence.
• Update customer details and communication on customer debtor system (CDS). Ensure quality of calls in line with service level agreements (SLA’s).                               

Updating Personal Information:

• Accurately updating customers’ personal, employment and contact details to ensure right party and regular contact when collecting on overdue accounts.     

What’s in it for you

• Achieve your targets and enjoy uncapped incentives
• We offer extensive learning and development opportunities to help you advance your career
• Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys.
• After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares.            

Qualifications

Education:

• Grade 12 or equivalent

Experience:

• At least 1 year of experience in a mobile call centre

Knowledge and skills

• A strong understanding of sales techniques and the telecommunications industry 
• Ability to influence and convince customers with ease.
• Thrive in a goal-oriented environment and love to exceed expectations
• Handle rejection gracefully and bounce back quickly.

Apply Now:Telesales Agent (Mobile) – Mr Price Money

Sales Support Manager (Call Centre Operations) Mr Price Money

Durban, Kwazulu Natal, South Africa (On-site)

Job Description

The Sales Support Manager (Contact Centre) will play a crucial role in driving business growth through effective sales forecasting, process improvement, and data analysis. 

Responsibilities

Sales Forecast:

• Implement incentives and manage incentive reconciliation
• Providing accurate sales forecasts and forecasting staffing needs                                                   
• Keeping up to date with advancements in the market 

Stakeholder management:

• Management of key stakeholder relationships across various business units and internal and external teams to drive contact center efficiency and customer satisfaction.

Operations and system management:

• Ensuring that project plans are commercially viable and monitoring implementation and maintenance to guarantee customer satisfaction and business profitability.
• Oversees and manages all systems and tools used in contact center operations to ensure optimal functionality and efficient use of resources.
• Develops and implements strategies for process improvement and performance optimization to ensure that the contact center operations remain agile, efficient, and customer-centric

Training:

• Manages and oversees the sales trainers and sales coaches, analyzing team performance to determine training needs and scheduling training sessions as required.
• Monitors and evaluates the effectiveness of training initiatives to ensure that they are addressing the identified skills gaps and driving improvements in sales team performance.

Reporting:

• Reviews and analyses contact center data to identify opportunities for optimization and process improvement, such as call volume trends, average handling time, and first contact resolution rates.

Data Analysing:

• Conducts regular data clean-up to maintain the accuracy and completeness of contact
• information.
• Analyses and interprets customer feedback, surveys, and customer satisfaction scores to identify areas for improvement and inform decisions on process changes or product enhancements.
• Analyses contact center data to identify trends and patterns, such as optimal times for call campaigns or opportunities for cross-selling and upselling. 
• Identifying the most effective data sources and maximizing conversion rates.

Qualifications

• Grade 12  
• A relevant undergraduate qualification (diploma or degree preferably in Business Management)  
• RE1 and RE5 qualification 
• 5-7 years of experience in contact center management  
• Experience in sales administration and training & analytics in Insurance, Credit and Telco products (advantageous)
• Advanced proficiency with computers and computer software, including experience with customer relationship management (CRM) systems and call center management software 
• Strong written communication skills, with experience in creating reports and presentations 

Apply Now:Sales Support Manager (Call Centre Operations) Mr Price Money

CLICK HERE TO APPLY