Competitive Package on offer!

Are you an experienced IT support professional looking for an exciting new challenge within a Global concern?

Our Client, a Global Investment Firm is seeking a highly skilled and dedicated IT Senior Support Level 2 Administrator to join their dynamic team.

One would describe you as a highly articulate and solid teamplayer who has a real passion for solving complex IT issues whilst providing exceptional support to a diverse Client group.

Responsibilities include daily management of the SA IT function, specifically, responding to and resolving incoming helpdesk tickets, and basic IT knowledge transfer to users and junior team members. 

Duties to include:

  • Technical Support: As IT support employee, your job will involve providing technical support to end users. This may include troubleshooting hardware and software issues, assisting with network connectivity problems, setting up new devices, and resolving user inquiries and complaints.
  • System support: Active Directory maintenance and support, Citrix environment support, Windows Server support (including fileservers), e-mail system support (Microsoft Office 365), PC/Server access and operational system maintenance and support, application support (including the Office Suite, SharePoint, Funds software, Trust/Company software), system, maintenance and monitoring and telephone setup/support.
  • Help Desk Management: You will be responsible for managing the help desk system and ensuring that all incoming support requests are documented, prioritized, and addressed in a timely manner. This involves logging tickets, categorizing issues, assigning tickets to appropriate team members, and monitoring the progress of ongoing tickets.
  • Application support. This will include the core Microsoft Office Suite used by the company, and core business line applications, including Viewpoint, Access Control Systems, and certain Banking platforms.
  • User Training and Education: You may be involved in conducting user training sessions and workshops to educate employees on basic IT skills, best practices, and security awareness. This can include providing guidance on email usage, software applications, password management, and data protection.
  • Hardware and Software Maintenance: You will assist with the installation, configuration, and maintenance of computer hardware, peripherals, and software applications. This may involve deploying updates and patches, performing routine maintenance tasks, and ensuring proper inventory management of IT assets.
  • Documentation and Knowledge Management: It is essential to maintain accurate and up-to-date documentation related to common support issues, resolutions, and procedures. This can involve creating knowledge base articles, user guides, and troubleshooting documentation to assist both IT staff and end users.
  • Collaboration and Communication: Effective communication and collaboration are crucial in an IT support role. You may need to work closely with other IT team members, developers, system administrators, and vendors to resolve complex issues and ensure smooth operations. Active participation in team meetings and sharing knowledge with colleagues.

Minimum requirements:

  • Relevant IT related qualification is preferred
  • 2-4 Years 2nd level IT end user support experience is required
  • Experience gained within the financial services or investment or consulting arena would be highly advantageous!
  • Experience with past and present Microsoft Windows PC (including fileservers) and Server configurations deployed in a networked environment including On Prem and Cloud is required as well as Active Directory maintenance and support experience within a Citrix environment support, e-mail system support (Microsoft Office 365), application support (including the Office Suite, SharePoint, Funds software, Trust/Company software), system, maintenance and monitoring and telephone setup/support
  • The ability to own sections of projects and deliver the project work over and above the day to day end user support
  • Good interpersonal and customer care skills with an ability to assess each employees IT knowledge levels
  • Good time management and accurate records keeping with creation of solution guides for the helpdesk tickets where appropriate

To apply, please email your updated and detailed CV to Jill:

Please Note: Only shortlisted candidates will be contacted and should you not hear from us within two weeks, then please consider your application unsuccessful.

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South Africa


IT and Internet

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