How to Change SRD Phone Number Without Application ID 2024

Change SRD Phone Number
Change SRD Phone Number


How to Change SRD Phone Number Without Application ID : The South African Social Security Agency (SASSA) has simplified the process for Social Relief of Distress (SRD) grant recipients to update their contact details, including their cellphone number. This article provides a step-by-step guide on how to change your SRD phone number even if you’ve lost your application ID.

Steps to Change SRD Phone Number Without Application ID

1. Visit SASSA SRD Grant Contact Details Page

Start by navigating to the SASSA SRD grant contact details page, usually available on the SASSA website.

2. Enter Your ID Number

Input your ID number without any spaces as required.

3. Enter Your Application ID

If you have your application ID, enter it in the provided field. If not, don’t worry, we’ll guide you on how to find it.

4. Click “Submit”

After filling in your ID and, if applicable, your application ID, click the “Submit” button.

5. Enter Your Email Address and New Cellphone Number

Provide your email address and the new cellphone number you want to update.

6. Click “Submit”

Once again, click “Submit” to proceed.

7. Select the Reason for the Change

Choose the reason for changing your cellphone number, such as a lost or stolen phone.

8. Receive and Enter an OTP

An OTP (One-Time Password) will be sent to your new cellphone number. Enter it to verify your identity.

9. Click “Submit”

Finally, click “Submit” once more, and your contact details will be successfully updated.

Finding Your Application ID

1. Visit SASSA SRD Grant Status Check Page

Go to the SASSA SRD grant status check page on their website.

2. Enter Your ID Number

Input your ID number (without any spaces) as required.

3. Enter Your Old Cellphone Number

Enter the cellphone number you used to apply for the SRD grant.

4. Find Your Application ID

Your Application ID will appear in the first line, allowing you to proceed with the phone number change.

Important Notes About SRD Grant

  • If you’ve chosen cardless payment at ATMs, ensure your cellphone number is RICA compliant for PIN delivery.
  • Payments to bank accounts must be in the recipient’s name to prevent fraud.
  • Contact SASSA call center at 0800 60 10 11 for assistance, but be prepared for potential long waiting times.
  • Remember, you can only submit one request to update your contact details within a 24-hour period.

ALSO READ Ensuring Timely Updates and Payments for SRD R350 Grants in 2023 :SASSA Status Check


Updating your SRD grant cellphone number is a straightforward process through the SASSA website, even if you’ve misplaced your application ID. Keeping your contact details current is vital for a seamless connection with SASSA and timely receipt of SRD grant payments.

ALSO READ Sassa Urges Social Grant Recipients to Collect New Cards

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