How Long Does Sassa Take to Verify Phone Number 2024

SASSA Card Validity 2024

For South African Social Security Agency (SASSA) grant recipients, having an accurate and verified phone number is crucial. This number is used for important communications like application updates, payment notifications, and security purposes. 

But how long does SASSA actually take to verify your phone number? This article delves into the process, potential delays, and alternative solutions to keep you informed and ensure smooth grant access

Understanding the Verification Process

SASSA prioritizes data integrity and security. Verify or change phone number helps them:

Confirm your identity: 

It allows SASSA to cross-check your details with registered information, minimizing the risk of unauthorized access to your grant.

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Ensure accurate communication: 

A verified number guarantees you receive critical updates and notifications directly, preventing delays or missed information.

Facilitate secure transactions: 

For cardless ATM withdrawals, a verified number is essential as the PIN for accessing your funds is sent via SMS.

While the verification process itself is automated, it involves multiple steps, contributing to the overall turnaround time.

Why is Phone Number Verification Important?

Verifying your phone number with Sassa is crucial for several reasons:


Your phone number is used by Sassa to communicate important information regarding your social grants, such as payment dates, changes in grant amounts, and other updates.


Verifying your phone number helps protect your account from unauthorized access and ensures that you receive notifications if there are any suspicious activities.


Sassa requires individuals to verify their phone numbers to ensure that they are eligible to receive social grants and to comply with the agency’s regulations.

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How to Verify Your Phone Number with Sassa?

The process of verifying your phone number with Sassa is straightforward. Here’s a step-by-step guide:

Step 1: 

Visit the Sassa website or contact your nearest Sassa office to obtain the verification form.

Step 2: 

Fill out the verification form with accurate information, including your name, ID number, and current phone number.

Step 3: 

Submit the verification form along with a copy of your ID document to Sassa via email, fax, or in person at a Sassa office.

Step 4: 

Wait for Sassa to process your verification request. This process typically takes a few days to complete.

How Long Does Sassa Take to Verify Phone Number?

The time it takes for Sassa to verify your phone number can vary depending on various factors, such as the volume of verification requests and the accuracy of the information provided. 

In general, Sassa aims to complete the verification process within 7 to 14 days from the date of submission of the verification form.

During this period, Sassa may contact you for additional information or clarification if needed. It is important to respond promptly to any requests from Sassa to avoid delays in the verification process.

Once your phone number has been verified, you will receive a notification from Sassa confirming the verification. 

You can then expect to receive important updates and notifications regarding your social grants on your verified phone number.


Verifying your phone number with Sassa is a simple yet important step in managing your social grants. By following the steps outlined in this article and being patient during the verification process, you can ensure that your phone number is verified in a timely manner. 

If you have any questions or need assistance with verifying your phone number, don’t hesitate to contact Sassa for support.

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