Resolving Grant Payment Hiccups: Empowering Solutions for Sassa Recipients 2023

Resolving Grant Payment Hiccups: Empowering Solutions for Sassa Recipients

In recent times, Sassa (South African Social Security Agency) has faced challenges with grant payment glitches, causing inconvenience for beneficiaries. However, amidst these setbacks, there are empowering solutions that can help alleviate the situation. This article aims to explore the issues, shed light on positive developments, and provide actionable steps for Sassa recipients to overcome grant payment hurdles.

  1. Understanding the Grant Payment Glitches:
    The article delves into the common issues faced by Sassa beneficiaries, such as delayed payments, incorrect amounts, or technical errors. By acknowledging the challenges, we can better address them and seek appropriate solutions.
  2. Positive Developments and Initiatives:
    Highlighting the positive side of the situation, this section explores the efforts made by Sassa to resolve the payment glitches. It discusses the introduction of new technologies, improved communication channels, and dedicated support services aimed at enhancing the grant payment experience.
  3. Empowering Solutions for Sassa Recipients:
    This section provides practical steps for beneficiaries to navigate grant payment challenges. It covers topics such as proactive communication with Sassa, utilizing online platforms for updates, seeking assistance from local Sassa offices, and understanding the appeal process for payment discrepancies.
  4. Empathy and Support:
    Recognizing the emotional impact that grant payment glitches can have on recipients, this section emphasizes the importance of empathy and support. It discusses the role of community organizations, helplines, and online forums in providing assistance, guidance, and a sense of solidarity during difficult times.
  5. Looking Ahead: Future Improvements:
    Concluding on a positive note, this section highlights the ongoing efforts by Sassa to improve the grant payment system. It discusses plans for enhanced technology, streamlined processes, and increased transparency, instilling hope for a smoother experience for beneficiaries in the future.

While grant payment glitches have created challenges for Sassa recipients, it is crucial to focus on the empowering solutions and positive developments that are being implemented. By understanding the issues, utilizing available resources, and seeking support, beneficiaries can navigate these hurdles and ensure a smoother grant payment experience. With continued efforts and improvements, Sassa is striving to provide a more efficient and reliable system for the well-being of its recipients.


The South African Government managed retirement Office (Sassa) says managing specialized issues have brought about award installment delays.

Disappointed recipients took to web-based entertainment this week to communicate complaints in the wake of accepting their awards, including the R350 social alleviation of pain (SRD) installment.

Sassa confirmed all grants, including the SRD payment, would be paid on August 2, 3 and 4. However, this has not happened.

“There is no fixed payment date for the special Covid-19 SRD grant. Every month your application will be checked to verify if you still qualify for the grant. You will be paid each month, provided you still qualify for that month,” said Sassa.

“If the applicant qualifies in that month of the application, they will be paid for that month and for the current month if they still meet the application criteria. The payment may not necessarily be a double payment/lump sum or on the same day. It can be split over days or weeks.”

 Sassa spokesperson Paseka Letsatsi said the agency was readying itself to pay out on time.

Sassa was experiencing a backlog that led to delays in the payments of grants, he said.

“There was a delay because we do an assessment of applicants every month to check if their conditions have not changed.”

Last month Sassa said beneficiaries unable to collect their payments should consider appointing a procurator.

What is a procurator? Grant Payment Hiccups

A procurator is someone who can collect the grant on behalf of the beneficiary.

“The procurator must be duly appointed by the beneficiary. Through an affidavit, it is their responsibility to ensure facts stated are correct and money collected given to the beneficiary. 

“The procurator can submit an application on behalf of the beneficiary if they are unable to get to the Sassa local office themselves,” the agency said.

What are the requirements for becoming a procurator?

  • The procurator must:
    • be 18 years or older;
    • be a permanent resident of South Africa;
    • not be an unrehabilitated insolvent;
    • be willing to act on behalf of the beneficiary; and
    • have a valid 13-digit South African ID;
  • A life certificate for the beneficiary must be provided;
  • The beneficiary must not be in debt to the procurator;
  • The procurator may not act on behalf of more than five beneficiaries;
  • The procurator must provide an affidavit certifying collected funds will be given to the beneficiary; and
  • The beneficiary and the appointee’s identity documents must be submitted


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