FNB Service Consultants X22

FNB Service Consultants X22

First National Bank (FNB), a leading financial institution, is on the lookout for a dedicated and dynamic Service Consultant to join their team in Gaborone. This full-time role, listed under job requisition ID R16869, offers a promising career in a dynamic financial setting. In this blog post, we delve into the details of the position, the responsibilities it entails, and the qualifications required for potential applicants.

• Location: Gaborone

As a Service Consultant at FNB, your main responsibility is to provide outstanding customer service across various platforms, including face-to-face, telephonic, and both internal and external communications. This role demands a proactive attitude to resolve queries, process customer requests, and manage customer expectations effectively. In a world where money management and wealth management are critical, your role is pivotal.

Key Responsibilities

1. Customer Service Excellence

• Deliver top-notch customer service through multiple channels, ensuring all customer needs and expectations are met or surpassed.
• Interact with customers professionally, adhering to FNB’s high service standards.

1. Query Resolution

• Resolve customer queries swiftly and within the agreed timelines.
• Maintain comprehensive knowledge of the product, including pricing, application procedures, processing, and timelines, to achieve relevant product and service finance targets.

1. Cost Management and Revenue Recovery

• Contribute to significant growth and profitability by managing costs and recovering revenue within the approved budget.
• Enhance cost efficiencies to meet financial targets.

1. Service Delivery

• Provide exceptional service that exceeds customer and stakeholder expectations through proactive, innovative, and appropriate solutions.
• Adhere to Service Level Agreements (SLAs) with both internal and external partners, ensuring alignment with financial management goals.

1. Relationship Management

• Build and maintain strong relationships with internal and external parties to support the business strategy.
• Understand customer needs and expectations thoroughly, akin to the personalized service seen in pnc personal banking and desert financial credit union.

1. Efficient Processing

• Process customer requests efficiently and effectively.
• Offer efficient administrative services through careful and timely planning, reporting, and updating of all related information and systems relevant to customer queries and requests.

1. Strategic Execution

• Translate strategies into actionable goals and execute relevant projects and initiatives aligned with strategic objectives.
• Implement performance measures and control systems to track progress, similar to the meticulous planning in financial planning and consulting roles.

1. Compliance and Governance

• Adhere to governance in terms of legislative and audit requirements.
• Ensure all operational tasks are completed in alignment with SLAs and documented processes, as per the standards of federal deposit insurance corporation (FDIC) and fsra guidelines.

Qualifications and Skills

To excel in this role, candidates should have the following qualifications and skills:

• A solid understanding of the evolving banking environment, particularly in the Mortgage Lending space, which is a critical area for financial institutions.
• Excellent communication and interpersonal skills to engage professionally with customers and stakeholders.
• Strong problem-solving abilities for efficient query resolution.
• Capability to manage costs and drive revenue recovery, akin to strategies employed in coles financial services.
• Proficiency in administrative tasks with a meticulous attention to detail, essential for roles involving hdfc credit card statement reviews.
• Ability to translate strategies into actionable goals and execute projects effectively, much like the roles in national financial services and financial consultant positions.

How to Apply?

The application deadline for this position is July 9, 2024. FNB is dedicated to its Employment Equity plan and supports the recruitment and advancement of individuals with disabilities. Candidates are encouraged to voluntarily disclose their disability information, which will remain confidential unless disclosure is required by law.

Joining FNB as a Service Consultant is an excellent opportunity for individuals passionate about providing exceptional customer service and driving growth in a dynamic financial environment. If you meet the qualifications and are eager to contribute to a leading bank’s success, consider applying for this rewarding role.

FNB values diversity and inclusivity, ensuring all appointments align with their Employment Equity plan. By fostering an environment that supports the advancement of individuals with disabilities, FNB not only enhances its workforce but also promotes a culture of equality and respect. The role offers a chance to work within a prominent financial company, potentially handling aspects related to pnc stock and ally financial auto services.

Call to Action

If you are interested in this exciting opportunity, do not hesitate to apply before the closing date. Join FNB and contribute to a team that values excellence, innovation, and customer satisfaction. Together, let’s build a brighter future in the banking sector.

By thoroughly understanding the job description, responsibilities, and qualifications, potential candidates can better prepare themselves for the application process. This comprehensive overview aims to provide clarity and encouragement for those considering a career with FNB as a Service Consultant in Gaborone.

Click Here to Apply

About Fnb

FNB is the oldest bank in South Africa, and can be traced back to the Eastern Province Bank formed in Grahamstown in 1838. Today, FNB trades as a division of FirstRand Bank Limited. When looking at FNB’s history, two things in particular stand out. The first is a story of survival – different circumstances in South Africa have posed many great challenges in our history, all of which FNB has successfully met. This track record provides a strong foundation for our future challenges. The second is a story of people – our history has always been firmly influenced by the needs of the people we serve.