Fidelity ADT South Africa Has Various Vacancies In Various Locations

Fidelity ADT South Africa Has Various Vacancies In Various Locations

Fidelity ADT South Africa Has Various Vacancies In Various Locations

To apply, simply click the link at the end of the posts. Best of luck with your applications!


  • Video Analyst
  • Control Room Operators – Grade A and B

Control Room Operators – Grade A and B.

Vacancies exists for Control Room Operators stationed at Vanderbiljpark at one of Fidelity Security’s High-Risk Sites. The position will report to the Site Manager.  The main purpose of the position is to ensure Surveillance operations and report on it.


  • PSIRA Grade B/A registered and renewed.
  • Have at least 3-5 years Control Room environment experience actively working as an Operator.
  • Fully computer literate (Outlook, Excel, Word, What’s App) and has the ability to work their way around and understand when being taught how to use other software programs.
  • Firearm Competent Business Purposes – will be an added advantage.
  • NKP (National Key Point) – will be an added advantage.
  • Good administrative skills.
  • Security Experience – Observe, act and report.
  • Excellent Observation and reporting skills.
  • Excellent English written and verbal communication skills.
  • Contactable references.
  • No criminal record (This will be verified)
  • Reliable and sober habits.

Main duties & Responsibilities:

  • Establish and sustain effective risk management.
  • Establishment and maintenance of an effective information network to investigate prioritized crime threats. 
  • Establish and sustain an effective risk management process in allocated micro work environment to identify and reduce crime enabling factors.
  • Complying with Standard Operating Procedures of the Site.
  • Managing all aspects of the control room.
  • Updating the incident register on a daily basis.
  • Able to exercise and maintain discipline.
  • Key Control

Behavioral Competencies:

  • Critical Thinking
  • Self-discipline
  • Active Listening
  • Complex problem solving
  • Social Perceptiveness
  • Good communication, planning and organizing skills.
  • Ability to work independently and with own initiative.

Vacancy:  Video Analyst

A position has become vacant for a Video Analyst based in Vanderbijlpark at one of Fidelity Services Group’s critical sites.


  • Grade 12/Matric.
  • Grade A/B Psira Registered.
  • CCTV Operator certification.
  • At least 3 – 5 years in CCTV monitoring and supervisory experience in a similar position.
  • Compulsory:
    • CCTV/LPR industry specific knowledge.
    • Great Knowledge of a CCTV control room set up.
    • CCTV product knowledge.
    • Managing escalations
  • Fully computer literate.
  • Must be able to work independently and be self-motivated.
  • Must be able to work as part of a team and manage people.
  • Strong sense for attention-to-detail.
  • Reporting Skills
  • Need to be proactive and be able to identify crime trends through information gathering
  • Strong analytical skills
  • Knowledge of all monitoring platforms used: Hikvision, Dahua(DSS),Vuma Milestone, Proof 360 analytics and LPR, Isentry, and Syntel.
  • Strong networking skills to be able to build relationships internally as well as with external resources like SAPS, JMPD as well as Community Forums.
  • Excellent communication skills.


The Candidate will be responsible for the following:

  • Day to day CCTV monitoring.
  • Great analysing skills.
  • Analysing of all video content.
  • On the job training and development of skills of CCTV staff specifically towards proactive response and identifying possible crime trends.
  • Watching back footage to compile detailed reports and breakdowns thereof.
  • Investigations.
  • Detection of specific behaviors within a scene through viewing of CCTV cameras.
  • Ensure Whatsapp reporting to clients are set up and done as agreed upon.
  • Follow through on all escalations done to support structures
  • Collaborate between internal and external crime prevention resources to deal with active crime incidents and to proactively assist in crime incidents.
  • Track overactive reporting daily.
  • Ring-fence overactive cameras and re-benchmark.
  • Manage site specific reporting to the customer.
  • Daily/Weekly/Monthly submission of reports.

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.


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