Cape Union Mart Job Vacancy as Customer Service Agent 2024

Cape Union Mart Job Vacancy as Customer Service Agent

About the Cape Union Mart Job Vacancy as Customer Service Agent 2024

Cape Union Mart is seeking for interested applicants who are in need of an opportunity to work as a professional Customer Service Agent for the establishment. Cape Union Mart is seeking a Customer Service Agent who aligns well with our company culture to join our team and play a pivotal role in supporting our customers and business stakeholders. The position involves collaborating effectively with multiple teams and external partners to proactively gather relevant information, ensuring that we meet our customer objectives and deliver top-notch service.

We are looking for individuals who seamlessly integrate with our business environment. The ideal candidate will be a dedicated team player, exhibit strong attention to detail, and thrive in a fast-paced, high-pressure setting. This role is dynamic and requires adaptability, with evolving expectations. We need someone with a natural aptitude for customer data and problem-solving skills who is ready to push boundaries. Ideal candidates will embody our core values of Trust, Innovation, and Passion and be willing to challenge conventional approaches.

You will also be required to perform the duties below:

• Address and resolve all customer inquiries and complaints through active inbound channels such as calls, emails, SMS, WhatsApp, live chat, as well as social media platforms and Google reviews
• Handle internal and external customer inquiries and complaints efficiently and effectively, following established processes and policies
• Direct customer queries and complaints to the appropriate stakeholders when necessary or gather information needed to resolve the issue
• Complete administrative tasks accurately and promptly
• Manage relationships with stakeholders effectively
• Resolve customer inquiries and complaints efficiently and in alignment with our Company Values and Brand Promise
• Take ownership of solving problems on behalf of the customer, demonstrating a commitment to resolving queries and complaints
• Use the appropriate escalation channels to ensure quick resolution of inquiries and complaints
• Collaborate effectively as part of a team
• Develop strong working relationships with cross-functional teams, including BI, IT, Brand Marketing, CRM Agency, Digital Department, Online Commerce, Legal & Compliance, and Analytics Partners.

The Cape Union Mart Job Vacancy as Customer Service Agent is currently based in this location: Cape Town, Western Cape.

General Duties as Customer Service Agent

• Provide exceptional support and assistance to customers via various communication channels
• Handle customer inquiries and offer accurate information
• Address complaints and resolve issues promptly and professionally
• Maintain in-depth knowledge of company products or services
• Process orders and manage customer accounts
• Ensure a positive overall customer experience
• Collaborate with team members to enhance service efficiency
• Maintain detailed records of customer interactions
• Continuously improve problem-solving and customer service skills
• Follow up with customers to ensure satisfaction and resolution.

Eligibility Criteria
If you’re considering applying for the Customer Service Agent position at Cape Union Mart, there are specific eligibility criteria that you must meet before proceeding with your application. Every requirement outlined below plays a key role in assessing your fit for the role. To maximize your chances of a successful application, ensure that you meet all the necessary criteria. Failing to meet any of these could result in your application being negatively affected. Be sure to take note of these requirements for your own reference and preparation.

The Cape Union Mart Job Vacancy as Customer Service Agent Eligibility Criteria are as follows:

• Obtain a Matric / Grade 12 certificate and submit a transcript of your final marks
• Accumulate at least 2 years of experience in a customer-facing role
• Gain a minimum of 2 years of experience in customer service or customer experience
• Prioritize gaining community management experience, especially with Google Reviews and Hello Peter
• Pursue retail experience, which is advantageous but not mandatory
• Develop entry-level MS Office skills, with a focus on Outlook, Word, and Excel
• Acquire experience with contact center systems such as Salesforce Service Cloud, Freshdesk, or Zendesk (advantageous)
• Be passionate and proactive about solving customer problems
• Strengthen your administration skills
• Collaborate effectively as a team player
• Pay close attention to detail
• Manage your time efficiently
• Master fluent written and verbal English, with additional languages being beneficial.

Application Instructions
Apply online: Cape Union Mart Job Vacancy as Customer Service Agent 2024

Please follow the application instructions below:

1. Use Google Chrome to access the application website for optimal performance.
2. Fill out the application form with your most relevant answers in the designated fields. Make sure all personal details are correct and reflect your current situation.
3. Prepare and upload the following documents:
   1. Updated Curriculum Vitae
   2. Recent profile photo
   3. Copies of relevant qualifications
   4. Letters of reference
4. Include all required documents with your application. Incomplete applications will be automatically disqualified.
5. Carefully review your information to ensure accuracy. Submitting false details could negatively affect your application.
6. By submitting your application, you consent to the selection committee using your personal information for registration purposes.
7. Submit your application only through the designated website. Applications sent by other means, such as hand delivery or fax, will not be accepted.

Closing Date
Applications for the Cape Union Mart Job Vacancy as Customer Service Agent must be submitted before the closing date on 04 September 2024.

The selection committee has a strict zero-tolerance policy for late applications. Any submissions received after the closing date will be disregarded and will not be considered during the registration period.

Candidates are strongly encouraged to submit their applications as early as possible. Doing so will allow ample time to thoroughly review and refine the contents of your applications. Please ensure that you prepare and submit your applications at your earliest convenience.

Cape Union Mart reserves the right to make an appointment or choose not to appoint anyone during the recruitment process. All decisions made by the selection committee are final and binding.

Company Details

Email address: customer-service@capeunionmart.co.za

Telephone number: +27 860 333 329

About Cape Union Mart

Cape Union Mart stands out as a premier destination for outdoor enthusiasts, travelers, and adventurers seeking a comprehensive shopping experience. Their mission is to ensure customers are fully equipped for their adventures, no matter the activity. Whether you’re passionate about hiking, camping, trail running, mountain biking, winter sports, touring, safaris, fitness, or other outdoor pursuits, Cape Union Mart provides a diverse selection of high-quality gear and clothing to meet all your needs.