Assupol New Vacancies June 2024

Assupol New Vacancies June 2024

Assupol New Vacancies June 2024

To apply, simply click the link at the end of the posts. Best of luck with your applications!

  1. Client Services Administrator: Branch Administration
  2. Senior Sales Development Consultant X4
  3. Sales Manager X21

Client Services Administrator: Branch Administration


To provide professional first line support to clients and sales support

1. Render client services 
• Adhere to client service procedures: maturities, policy contracts, loan applications, cancellations, amendments, financial and general enquiries
• Update client personal details and AIMS notes
• Provide correct and accurate advice to clients on products and services (TCF)
• Inform clients and update changes to their policy (TCF)
• Liaise with relevant departments to gather information to resolve clients’ queries
• Maintain required business retention rate
• Handle all complaints and enquiries 
• Escalate complaints to Office Manager and Complaints Handling Officer 
• Follow complaints procedure 
• Handle all incoming calls and walk-in clients 
2. Administrate Claims 
• Verify claims documents as per standard procedure 
• Assist clients with the completion of claim forms
• Submit  all claims received to Head office 
• Submit any outstanding documentation as per Head Office request  
• Keep claims register up to date 
3. Advise clients on cancelations 
• Advise the client of the process and disadvantages of cancelation 
• Retain the policy by proposing different options (loan, partial surrender paid up)
• Inform relevant Sales Manager of the intended cancelation for retention
• As per clients request follow the standard cancelation procedure 
4. Administrate demutualization process
• Capture client information  
• Inform clients of status of their shares 
• Update clients information on Aims systems 
• Register and forward to Head office 
5. Office Administration
• Manage mail and fax 
• Prepare statistical reports
• Assist with data capturing when required 
• Encourage clients to complete the survey 
6. Fit and Proper Requirements
• Adhere and comply to FSB board notice in terms of FAIS
7. Documentation and filing procedures
• Keep record systems up to date 
• File and keep documentation for a period as required by the legislation



• Matric


• Recognised Qualification as per the FSCA (Advantage)

• RE 5

• Registration as an Employee Representative (FSCA)


• COB (Depending on DOFA)


• 2 Years’ Experience in the Insurance Industry; 

• 1 Year Client Services

• 1 Years’ experience in: Category A, B, C and retail benefits (Advantage)

Senior Sales Development Consultant X4


Main Purpose: To sell policies, recruit, develop and train representatives to achieve the set target
To be developed into a Sales Manager when vacancies are available (Key Individual)

– 1 year Programme
– Full-Time Academic School: 0 – 1 month
– Commissions and Finance
– Compliance
– Reports
– Practical School (2 – 12 months)
– COB Long term and Investments
– Supervision (FSP 4.1);
– Recruitment process orientation (On-Boarding)
– MS Office (Spread over 12 months – if necessary)
– Digital training
– Sales reports Orientation
– Sales performance management orientation
– Disciplinary action


Formal Education

• Matric
• Relevant Full Qualification as per the FSCA Board Notice 

Technical/Legal Certification

• Registered as an Employee Representative (FSCA)
• Regulatory Examination Level 1: Representatives (RE5)
• Regulatory Examination Level 1: Key Individuals (RE1)
• Class of Business: Long Term Insurance & Investment (Advantage)
• Updated CPD points


• 2 Years’ Experience in the Insurance Industry
• Experience in Category A, B1, B2, C and Retail Benefits
• Fit and Proper Rep for all Tier 1 products 
• Fit and Proper Rep for all Tier 2 products

Sales Manager X21


Main Purpose
To recruit, maintain and develop sales representative and brokers and set targets.

Develop and maintain sales and marketing plan

  • Develop an integrated sales & marketing plan
  • Implement and align marketing plan with regional plan and submit to management
  • Review and update strategic plan on a regular basic
  • Compile report on progress made on strategic plan
  • Communicate strategic plan to sales representatives

Perform recruitment and selection process for sales representative

  • Advertise and market representative positions through presentations
  • Select applicants in accordance with FSCA requirements implementation of assessment selection battery

Conduct training to sales representative

  • Facilitate the pre-course and post-course training
  • Responsible for on-the-job assessment of representatives

Conduct coaching process

  • Give technical support and motivation to representatives
  • Coach representatives on improving their selling skills
  • Provide recognition through performance management system

Conduct training to brokers

  • Ensure brokers are equipped with sufficient office documentation e.g. application forms
  • Handle administration queries on behalf of dedicated brokers
  • Check business methods of dedicated brokers and advise accordingly
  • Update brokers on Assupol products and services regularly
  • Ensure computer software of brokers are up to date in respect of Assupol products and services
  • Build professional business relationships with brokers 

Identity and develop new and current markets

  • Identify, penetrate and develop new markets
  • Negotiate stop order markets
  • Maintain contacts with key decision makers and insurance industry resources (new and existing)
  • Retain and increase market share in existing markets
  • Manage the business retention
  • Conduct products presentations in the market

Maintain production targets and retain business

  • Ensure and monitor set production targets are achieved
  • Maintain business retention 

Comply with FAIS requirements

  • Supervise representative when rendering services under supervision
  • Submit supervision evidence to MSSI on a monthly basis
  • Mentor and train supervisee to ensure that they have a proper understanding of products
  • Observe meetings between representative and clients 


  • Complaints
  • Number of complaints Received
  • Number of complaint referred for investigation (Forensic)
  • Number of complaints referred for Debarment Hearing based on outcome from debarment Committee

Training and Awareness

  • Refresher Training
  • New Product Training
  • Record of Advice
  • Financial Needs Analysis
  • Completion of the application forms


  • Adhere to code of conduct
  • Adhere to TCF
  • Comply with risk and audit requirements
  • Display the values and culture
  • Provide leadership to your team to assist them in achieving their target


Knowledge and Skills 
Formal Education
Relevant Qualification (recognised by the FSCA)

Technical/Legal Certification
Regulatory Examination Level 5: Representatives
Regulatory Examination Level 1: Key Individuals
Class of Business (Long Term Insurance and Investments) (Depending on Date of Appointment as Key Individual in the industry)

1 year management and oversight experience in categories A, B1, B2, C, B1-A, B2-A and retail pension funds
2 years Project Management
2 years Insurance industry
At least 1 years advice and intermediary experience in category A, B1, B2, C, B1-A, B2-A and retail pension funds

Click here to apply

About Assupol

Assupol is a proudly South African insurance company with a history that dates back to 1913. We offer affordable products that are easy to understand and give people peace of mind when they need it most.

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